4. (63) A process is in place for the assessment of support services for faculty and students.
Not Observed Insufficient Moderate Use Meets Criterion Completely
Faculty Support Services include the following areas:
- Technical (Canvas, Collaborate, and Bb IM) - Most of the technical support for Collaborate and Bb IM is provided by Blackboard. Satisfaction surveys are regularly made available to users of these services. Informal feedback and assessment of the school's support for Canvas is received by school administrators.
- Administrative - Program administrators review and answer faculty questions in this area.
Course development and support:
- T3 series (assessment is integrated into this series via an evaluation form that each faculty member completes at the end of each session or recording)
- Teaching Online course - a course evaluation will be incorporated beginning fall 2014.