Faculty Support #1
1. (37) Technical assistance specifically for online course development and online teaching is provided for faculty.
Not Observed Insufficient Moderate Use Meets Criterion Completely
iSchool faculty members have a broad range of technical assistance options to support their online teaching.
The iSchool provides abundant support for use of the Canvas learning management system. The School has its own Canvas administrator and additional staff to support faculty use of the LMS. Support features include:
- iSchool Technical Support Form (responses are handled within 24 hours, often much more quickly)
- iSchool Canvas tutorials for instructors
- Canvas student assistants to help every faculty member with all aspects of their course site development and functioning
The iSchool Network Administrator is available by email, instant messaging, or phone to assist with technical support related to account requests for server space, web conferencing, management of locally hosted wikis and blogs, and use of software such as Panopto (for lecture capture).
The iSchool has a full-time Equipment/Help-Desk Technician who assists faculty with computer issues. Remote troubleshooting is carried out via a variety of communication media including telephone, email, and desktop sharing.
The Director of Online Learning provides technical support for the web conferencing platform. Under her direction, a group of students assist faculty and students each semester through a training and class assistance program. Faculty members who desire assistance in their use of Blackboard Collaborate are each assigned a trained student who provides support as needed in preparing for and carrying out online sessions.
The iSchool Web Technologist leads a team of staff and student assistants who provide assistance with all class-related web resources. Faculty text book selections and course syllabi are all available on the iSchool web site. The iSchool web team and the Programmer/Analyst provide timely support to faculty members who post their course information each semester.
When faculty members begin to prepare their first course, they must complete the Teaching Online course, an online course taught by the Director of Online Learning. Specific technical assistance resources and staff are introduced in the course which consists of eight units covering the technology instructors will use, as well as the pedagogy of teaching online.
The online faculty handbook provides technical reference material and tutorials to guide faculty members through a broad range of topics related to their online teaching. See the Faculty Handbook.
The iSchool T3 (Teaching Tips and Techniques) series includes presentations on technology and tools such as Panopto, social media, wikis, blogs, Collaborate. Sessions also cover online teaching pedagogy, flipped classroom concepts, rubrics etc. Faculty are required to attend at least one session a semester.