Student Support #13

13. (55) Efforts are made to engage students with the program and institution.

Not Observed      Insufficient      Moderate Use      Meets Criterion Completely

After Admission and Before Class Registration

After students are admitted but before they ever register for classes we aim to connect with prospective students. The objectives include:
1) connect with them while they wait to hear about admissions
Seven-ten days after initial application, contact message sent directing them to the blog and giving contact information for questions

2) increase admission to enrollment
Three-five messages sent at intervals between acceptance and the beginning of classes Messages give information about next steps, registration procedures, and online learning

In addition:
Email communications informing them of upcoming events, school news, and admissions processes.
A custom web page that includes links to relevant content:

A custom blog where we post relevant information and welcome admitted students to submit comments:

New Student Checklist

A new student checklist helps students start strong in the program


From the Associate Director:

From the Director and Faculty
A new student orientation is held via a synchronous web conference session each spring and fall semester. It is recorded for later review by those who cannot attend in real time.

From the Student Services Coordinator

First Semester Students

Each student has a peer mentor in libr 203, a required first-semester class.

All Students

All students have an academic advisor as well as access to the Online Student Advisor, the Graduate Advisor, and the Student Services Coordinator.

iSchool Colloquia

Student Associations

American Library Association iSchool Student Chapter

American Association for Information Science and Technology Student Chapter at SJSU
Society of American Archivists Student Chapter San Jose State University
Special Libraries Association Student Chapter at iSchool
iSchool Connext (student and alumni association) provides peer support and a variety of events.

Conferences and Receptions

The iSchool runs a booth and reception at many conferences –major conferences and smaller state conferences. Students who live in the area where the conference is being held can connect with faculty and staff and each other.


iSchoolAlert is a tool we use to distribute information to all students. Announcements include opportunities for internships, practicums, awards and scholarships.

iSchoolAlert is also used to help build local communities of iSchool students. It allows e-mails to be sent to iSchool students in any particular geographic area. When an activity such as a library tour, a conference reception, or a professional event is scheduled, an alert can be e-mailed to all iSchool students within a defined radius (up to 100 miles).

Blackboard IM

Blackboard IM includes several communication tools, including text chat, voice and video chat, whiteboard, and application sharing. All actively enrolled students are required to install and set up Blackboard IM in order to provide a sense of community within classes.

 Next: Student Support #14