Student Support #5
5. (47) Throughout the duration of the course/program, students have access to appropriate technical assistance and technical support staff.
Not Observed Insufficient Moderate Use Meets Criterion Completely
Full technology support information is provided in the Technology Help Resource Center, a page that organizes all technology support information for the school.
Dale David is the school's LMS administrator and works with students who have learning management system issues.
Stanley Laufer, network administrator, problem solves web conferencing issues.
Randy Cheng provides desktop/laptop support for our virtual distributed students using Collaborate and its desktop sharing capabilities.
Browserhawk is used to gather information about the user’s home computing environment in order to facilitate technology support - http://pylea.sjsu.edu/hebey/browserdetect/d2lsupport.asp