Strategic Plan

Revised December 1, 2016

Strategic Directions

  1. To enhance curricular and program quality to prepare students for success;
  2. To develop and deliver innovative curriculum and programs informed by research and practice across all domains of the information professions;
  3. To enhance student experience and success through a participatory engaging online environment;
  4. To develop and enhance faculty and staff professional growth;
  5. To strengthen existing and establish new strategic relationships outside the School;
  6. To foster a research environment.

The School's strategic directions and key performance indicators are reviewed in depth and if necessary updated each November at a two day faculty retreat. Progress on each goal is also evaluated at three other meetings. Please note the strategic directions are listed above in no order of importance.

Our School's shared governance committees are responsible for developing, evaluating, and implementing our strategic plan. Each governance committee is tasked with specific objectives related to the strategic plan.

Strategic Direction 1: To enhance curricular and program quality to prepare students for success

1.1 MLIS: Review on an on-going, broad-based, and systematic basis the overall goals, curriculum, structure and outcomes of the MLIS degree program and monitor implementation. Data gathered will be analyzed and used to make changes in the program.

Key Performance Indicators: (co-chairs of CPDC)

  • Exit survey trends
  • Assessment reports
  • Successful e-portfolio completions (illustrates program learning outcomes)
  • Track graduates/alumni placements via alumni/employer surveys
  • Identify curriculum gaps based on input from program advisory committees
  • Review annual job audit snapshot
  • Internship supervisor comments
  • Complete biennial reports and move towards reaccreditation in 2021

1.2 MARA: Review on an on-going, broad-based, and systematic basis the overall goals, curriculum structure and outcomes of the MARA degree program and monitor implementation. Data gathered will be analyzed and used to make changes in the program.

Key Performance Indicators: (MARA Coordinator)

  • Exit survey trends
  • Assessment reports
  • Track graduates/alumni placements via alumni
  • Identify curriculum gaps based on input from program advisory committee
  • Conduct and review annual job audit snapshot
  • Internship supervisor and Organizational Consulting Project client comments

1.3 Teacher Librarian: Review on an on-going, broad-based, and systematic basis the overall goals, curriculum, structure and outcomes of the Teacher Librarian program and monitor implementation. Data gathered will be analyzed and used to make changes in the program.

Key Performance Indicators: (TL Coordinator)

  • Survey students upon graduation to identify current employment
  • Survey Site Supervisors once a year and review supervisor evaluations
  • Hold biannual student advising meetings for TL candidates
  • Program Advisory Committee reports
  • Student exit surveys

1.4 Post-Master's Certificate: Review on an on-going, broad-based, and systematic basis the overall goals, curriculum, structure and outcomes of the Post-Master's certificate program and monitor implementation. Data gathered will be analyzed and used to make changes in the program.

Key Performance Indicators: (co-chairs of CPDC with Student Services Team)

  • Enrollment rates and student background
  • Exit survey trends
  • Number of students taking internships

1.5 Advanced Certificate: Review on an on-going, broad-based, and systematic basis the overall goals, curriculum, structure and outcomes of the Advanced Certificate program and monitor implementation. Data gathered will be analyzed and used to make changes in the program.

Key Performance Indicators: (co-chairs of CPDC with Student Services Team)

  • Enrollment rates and student background
  • Exit survey trends

1.6 Gateway PhD: Review on an on-going, broad-based, and systematic basis the overall goals, curriculum, structure and outcomes of the Gateway PhD degree program and monitor implementation. Data gathered will be analyzed and may be used to make changes in the program.

Key Performance Indicators: (Gateway Ph.D. Coordinators)

  • Student satisfaction surveys (residencies, conference, exit, etc.)
  • Recruitment, enrollment, persistence and graduation rates
  • Track graduates/alumni
  • Track student and alumni peer reviewed publications, scholarly conference presentations, awards and recognitions
  • Annual faculty review of monthly meetings and residencies and other program structures and resources

1.7 Ensure overall quality of program delivery.

Key Performance Indicators:

  • Online Learning Consortium Benchmarks (Co-chairs of TRC)
  • Quality Matters, QOLT, and other quality assurance benchmarks for course design (Co-chairs of TRC)
  • Peer Review of part time faculty (Faculty lead for part time peer reviews)
  • T3 schedule of offerings (T3 Coordinator)
  • Ensure that accessibility requirements are met via captioning and transcription (Faculty lead in accessibility and captioning)

Strategic Direction 2. To develop and deliver innovative curriculum and programs informed by research and practice across all domains of the information professions

(Supports Academic Affairs Strategic Plan Vision 2017 Priority 2: Educational Excellence and Student Experience)

2.1 Address the rapidly changing library and information science profession and evolving skill sets through regularly updated curriculum and programs.

Key Performance Indicators: (co-chairs of CPDC)

  • Annual environmental job scan to identify curriculum gaps
  • Input from Program Advisory Committees

2.2 Identify and implement ways to build in diversity and inclusive excellence into the curriculum.

Key Performance Indicators: (Diversity Committee Chair)

  • Foster discussion and solicit input about issues of diversity and inclusion from faculty to improve programs, processes, and activities via an annual (curriculum) diversity survey.
  • Develop training opportunities and research dissemination activities that focus on professional development (particularly teaching) to advance inclusion and cultural competency in the school's curriculum.

2.3 Promote internationalization in courses through content, assignments, internships, and professional contacts of iSchool faculty.

Key Performance Indicators: (co-chairs of CPDC)

  • iSchool Global Engagement Repository updates based on faculty survey re: internationalization in courses (at least once per year).

2.4 Provide physical and virtual internship opportunities in a wide range of environments.

Key Performance Indicators: (co-chairs of CPDC)

  • Number of physical and virtual internships
  • Location of physical internships
  • Locale of virtual internships
  • Number of students taking internships

2.5 Continue to provide opportunities for continuing professional education.

Key Performance Indicators:

  • Deliver the online global Library 2.0 conference series (Director)
  • Provide open classes (co-chairs of the CPDC)
  • Offer online webcasts (Webcast owners: Franks, Klees/Dority, Rebmann)

2.6 Explore and develop new programmatic opportunities to meet the needs of different audiences.

Key Performance Indicators: (co-chairs of CPDC, with Director)

  • Investigation into development of new programs

2.7 Widen the marketing of the School to multiple audiences and locations and to maintain current student enrollment.

Key Performance Indicators:

  • Develop, implement, and evaluate promotional strategies that target new audiences for existing programs (Director of Marketing)
  • Develop, implement, and evaluate promotional strategies to ensure that existing markets remain strong, including the school’s core market in California (Director of Marketing)
  • Develop, implement, and evaluate strategies to promote any new programs launched by the school (Director of Marketing)
  • Develop, implement, and evaluate strategies to convert applicants to enrolled students (Student Services Team)

Strategic Direction 3: To enhance student success and experience through a participatory engaging online environment

(Supports Academic Affairs Strategic Plan Vision 2017 Priority 1: 21st Century Teaching and Learning Spaces and Priority 2: Educational Excellence and Student Experience)

3.1 Improve retention and graduation rates.

Key Performance Indicators: (Graduate Advisor with Student Services Team)

  • Monitor retention rates at transition points (after INFO 203, less than B students, e-Portfolio completion)
  • Use exit surveys to monitor time to graduation
  • Track students on probation
  • Evaluate new advising models and impact on student success
  • Evaluate new retention system and impact on student success

3.2 Encourage continuous community-building, student interactions, and engagement with the School.

Key Performance Indicators:

  • Hold regular virtual and in person meeting opportunities for students to interact with Faculty, the Director, other students, and experts in the LIS field, such as through webcasts, director’s forum, information session tours, conference receptions (Director)
  • Provide opportunities for students to publish their research in the Student Research Journal (Faculty lead for SRJ)
  • Offer opportunities for students to engage outside of the confines of the online classroom to provide a social environment for those who wish to participate via Facebook, Blackboard IM, Twitter, and student blogging (Co-chairs of TRC)

3.3 Increase student involvement and participation in professional associations.

Key Performance Indicators:

  • Provide a year's membership to professional associations (Admin. Services Manager)
  • Exit survey data regarding professional association memberships (Online Student Advisor)
  • Encourage active online student associations, such as through regular student association leadership meetings with the Director and support for student activities (Director)

3.4 Provide support to a diverse student body.

Key Performance Indicators: (Chair of Diversity Committee)

  • Make Spectrum Scholars and all students feel welcome through targeted advising and outreach.
  • Increase the visibility of the School's commitment to diversity and inclusion through participation in conferences and professional meetings.
  • Develop online activities and webcasts to support and advance diversity and inclusive excellence in the iSchool's community.
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Strategic Direction 4: To develop and enhance faculty and staff professional growth

(Supports Academic Affairs Strategic Plan Vision 2017 Priority 3: RSCA and Professional Development Support)

4.1 Provide ways to help full and part time faculty feel more engaged, invested, familiar with the School's programs and policies, and comfortable with technology.

Key Performance Indicators:

  • Give awards (Director)
  • Provide a mentor to new full time faculty (Director)
  • Conduct a forum for part time faculty once a semester (Director)
  • Integrate part time faculty through communication on Canvas, T3 workshops, technology tips newsletters, new faculty checklists (co-chairs of TRC)
  • Communicate standards for SOTES (Director)
  • Keep Faculty Handbook and Index updated (co-chairs of CPDC)
  • Encourage part-time faculty to contribute to T3 (T3 Coordinator)

4.2 Develop a culture of learning among staff.

Key Performance Indicators:

  • Hold regular all staff meetings (Director)
  • Hold technology staff meetings (Assoc. Director)
  • Hold admin staff meetings (Admin Services Manager)
  • Encourage participation in workshops (Admin Services Manager)
  • Provide technology training for admin staff (Admin Services Manager)

Strategic Direction 5: To strengthen existing and establish new strategic relationships outside the School

5.1 Engage with an International Advisory Council which reflects the diverse programs, expertise, and and perspectives represented in the School.

Key Performance Indicators: (Director)

  • Enhance the role and membership of the International Advisory Board
  • Hold at least two meetings per year

5.2 Demonstrate and promote the School's expertise and leadership in teaching and learning in the online environment.

Key Performance Indicators:

  • Annual OLC Scorecard evaluation (Director of Online Learning & Associate Director)
  • Host the Library 2.0 online conference series (Director)
  • Offer T3 workshops (T3 Coordinator)
  • Awards for teaching and online excellence (e.g., WISE awards) (Director)

5.3 Cultivate and enhance alumni relationships

Key Performance Indicators:

  • Connect with alumni via alumni newsletters, alumni profiles, and LinkedIn group (Director of Marketing)
  • Track attendance at conference receptions (Events Coordinator)

5.4 Increase money for student scholarships.

Key Performance Indicators:

  • Obtain new funding for scholarships and scholarship endowments through crowd- funding and/or other campaigns (Director, with Marketing Director and CASA Development Officer)
  • Identify opportunities for sponsorship of school initiatives by corporations and professional associations (Director)
  • Identify opportunities for individual contributions to support school initiatives (Director)

Strategic Direction 6: To foster a research environment

(Supports Academic Affairs Strategic Plan Vision 2017 Priority 3: RSCA and Professional Development Support)

6.1 Enhance the Center for Information Research and Innovation (CIRI).

Key Performance Indicators: (CIRI Coordinator)

  • Showcase faculty and student research (CIRI Coordinator and FRC)
  • Provide support for student research opportunities through the Student Research Journal (SRJ Faculty Lead)
  • Build connections between CIRI and CARHS (CIRI Coordinator and FRC)

6.2 Develop strategies to support faculty in seeking grants to fund their research.

Key Performance Indicators:

  • Track and report on list of submissions and awards of internal and external research funding (Admin. Services Manager)
  • Share opportunities about private and government grants to support school initiatives (CIRI Coordinator, co-chairs of FRC)
  • Maintain a list of grant writing supports for faculty (e.g., promoting university, college, and external funding opportunities, mentoring iSchool faculty, collaborating on grants, etc.) (co-chairs of FRC, CIRI Coordinator)

6.3 Track iSchool faculty research and publications in terms of the College research and publication output

Key Performance Indicators: (co-chairs of FRC)

  • School of Information peer reviewed publications in terms of overall College peer reviewed publications
  • School of Information research presentations in terms of overall College research presentations

6.4 Engage and support the San Jose Gateway PhD program.

Key Performance Indicators: (Gateway Ph.D Coordinators)

  • Application numbers of doctoral students
  • Doctoral student completion of milestones
  • Participation in regular monthly meetings and residencies by non-supervisory faculty
  • Perception of the program (awards, rankings)
  • Faculty availability, commitment, and support

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