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LIBR 282-04
LIBR 282-13
Seminar in Library Management (2 units)
Topic: Conflict Management for Information Professionals

Spring 2011 Course Information

Scott Brown
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Course Overview

This course offers an approach for managing and resolving conflict in the information workplace. We will examine both interpersonal conflict with colleagues and conflict with customers/patrons. Students will learn about conflict management concepts, principles, strategies, techniques, and practical application.

Purpose of course and intended learning outcomes:

The purpose of the course is to provide information professionals with the concepts and tools of effective conflict management. Information professionals often face interpersonal conflict with colleagues in the workplace, as well as conflict with customers or patrons. The course is tailored to help information professionals effectively deal with the specific challenges of conflict in library and information settings.

Learning outcomes:

Outline of course content: