Technology Help Resource Center

Need help with... Where to get help
Bb IM

Check the iSchool information and FAQs
For Blackboard IM account or class listing issues, please submit the iSchool Tech Support Form.
For support with getting connected: Blackboard Collaborate Support; phone for North America: 1 (877) 382-2293;

Canvas

Check tutorials.
Then use the iSchool Tech Support Form.

Collaborate

iSchool information
FAQs
Blackboard Collaborate Tech Support; Phone for North America: 1 (877) 382-2293
Submit the iSchool Tech Support Form.

Gmail

For password issues with campus Gmail accounts, contact the Campus Help Desk Line 1 (408) 924-1530; 8 am - 4:30 pm Pacific Time. You will need to provide your student ID number.

For faculty Gmail account questions, submit the iSchool Tech Support Form

King Library Resources (including PIN problems)
Student Computing Services (SCS): 1 (408) 808-2470 or King LibrarySCS Email
 
Microsoft Office 365 (licensing issues)
Microsoft Office 365 is available to all faculty and students. For problems signing up, please contact the ITS Help Desk.
 
MySJSU
See My Password/Sign In Help.
Email info-support@sjsu.edu and provide ID number or phone 1 (408) 924-1530 from 7:30 - 4:30 M-F Pacific Time. 
 
Panopto

Submit the iSchool Tech Support Form or contact Panopto Support directly:

Qualtrics

See Qualtrics documentation on the eCampus site.
Contact eCampus by submitting an iSupport ticket or sending an email to ecampus@sjsu.edu

SJSU Student E-mail Accounts
Student Email Support
 

SJSUOne Password Reset

Campus the campus help desk at (408) 924-1530; 8 am - 4:30 pm Pacific Time. You will need to provide your student ID number.
iSchool Web Site
Contact us or click Contact Us at the bottom of any page on the web site.
 
SPSS
For installation questions, submit the iSchool Tech Support Form; for usage questions, contact instructor.
 
WebData Pro
See WebData Pro Tutorials; for support, submit the iSchool Tech Support Form.
 

Wordpress

iSchool Wordpress How-to page

iSchool Wordpress Support Discussion

iSchool Tech Support form: http://bit.ly/techresponse

To give feedback on this page, please go here.

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