Technology Help Center

• Canvas: 
  Check tutorials. Then use the iSchool Tech Support Form.
   
• Duo:
  Contact SJSU’s IT Service Desk. Call them at (408) 924-1530.
   
• Gmail:
  For password issues with campus Gmail accounts, contact the Campus Help Desk Line 1 (408) 924-1530; or submit a ticket. You will need to provide your student ID number. For faculty Gmail account questions, submit the iSchool Tech Support Form.

• iSchool Web Site:
  Contact us (at the bottom of any page on the web site)

• King Library Resources:
  Student Computing Services(SCS): 1 (408) 808-2470 or King Library SCS Email
   
• Microsoft Office for Students (licensing issues):
  Microsoft Office is available to all students. For problems signing up, please contact the IT Support Desk. 
   
• Microsoft Office for Faculty (licensing issues):
  Microsoft Office is available to all faculty in the School of Information. It’s a two step process.
  • First, submit a request to the SJSU IT Service Desk.
  • Then email TC Truong, and he’ll make sure that request gets processed. 
• MySJSU:
  See My Password/Sign In Help. Email ithelpdesk@sjsu.edu and provide ID number or phone 1 (408) 924-1530
   
• one.SJSU Password Reset:
  Contact the campus help desk at (408) 924-1530; You will need to provide your student ID number.
   
• Panopto:
  Submit the iSchool Tech Support Form or contact Panopto Support directly. 
  
  Note: Panopto accounts are for faculty only. Students can view lectures shared by faculty members, but the iSchool’s Panopto license does not provide for student accounts.
  • Open a support ticket
  • Email Panopto Support at: support@panopto.com
  • Call Panopto Support 24/7 at: 1 (855) 765-2341
• Qualtrics:
  See Qualtrics documentation on the eCampus site.
  
  Contact eCampus by submitting an iSupport ticket or sending an email to ecampus@sjsu.edu.
   
• SJSU Student E-mail Accounts:
  Student Email Support
   
• SPSS:
  For installation questions, submit the iSchool Tech Support Form.
  For usage questions, contact instructor.
   
• VoiceThread:
  Email: premium-support@voicethread.com
  Phone: 919-724-4486
   
• Caspio:
  See Caspio Tutorials; for support, submit the iSchool Tech Support Form.
   
• Wordpress:
  iSchool Wordpress How-to page
  
  iSchool Wordpress Support Discussion
  
  iSchool Tech Support form. 
   
• Zoom:
  iSchool Zoom Student Guide
  
  iSchool Tech Support form. 
  
  Zoom Support - https://support.zoom.us/hc/en-us

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