scorecard technology support 4
4. The course delivery technology is considered a mission-critical enterprise system and supported as such.
Deficient Developing Accomplished Exemplary
The School of Information has long understood the critical nature of course delivery technology. Since 2005 a School technology budget has been in place to support the development and maintenance of the School’s technology infrastructure. The technology budget supports the acquisition of server, storage, and backup equipment, and facilitates the School’s ability to acquire and maintain contracts with service providers such as Canvas and Panopto.
In-house systems are constantly monitored for performance and are regularly replaced as needed. Back-up systems are in place to use if issues arise. For outsourced systems (such as Canvas, Zoom, and Panopto), the service providers maintain load balancing setups to ensure system availability during peak usage periods.
Multiple types of technology support are available for students and faculty. For example, the school has developed extensive documentation regarding use of Canvas. The School’s students and faculty use a technical support request/report form to obtain individual assistance.
Technology support information for all systems and resources is gathered onto a Technology Help Resources page.