scorecard technology support 5
Technology Support #5
5. The institution has established a contingency plan for the continuance of data centers and support services in the event of prolonged service disruption.The institution has established a contingency plan in the event of a prolonged service disruption.
Deficient Developing Accomplished Exemplary
The School of Information works closely with the University Information Technology Services (ITS) group to maintain the technology infrastructure and support infrastructure for its programs. Servers are set to “continuous data protection,” where data is backed up several times per day. A few are backed up once a day. Once per week, all backups are written to tape. Tapes are then stored at a secure offsite facility.
Operating system installations, applications, databases, and user data are protected through the use of various RAID protocols.
A second-level offsite data storage protocol, where separate backups are stored at a geographically distant facility is also in place. In the event of a catastrophic geological event in the San Francisco Bay Area, the second-level protocol will ensure continuation of user data.
User data maintained by service providers (such as PeopleSoft, Canvas, Panopto, VoiceThread, and Zoom) is protected by industry-standard data center practices for high availability, including data backup, data redundancy, and service failover.
A structured technology budget is maintained. The technology budget supports the implementation and maintenance of a robust technology infrastructure for online education. The University technology budget also supports the acquisition and renewal of hosting and maintenance contracts with application service providers (such as Canvas and Zoom), which include provisions for data backup and retention.