Intelligent Virtual Assistant
Debra Gilbert, 2017 Showcase

Intelligent Virtual Assistant: This Prezi presentation begins with the definition of an Intelligent Virtual Assistant (IVA) and discusses the breakthrough that allows this new type of technology to exist. This technology brought about significant advancements for companies like Google, Apple, and Nuance. The first video demonstrates the experience a customer has with virtual assistant Nina, created by the Nuance company. The future of IVA’s includes hands- free technology for businesses such as hospitals, warehouses, laboratories, and production plants. The next video showcases IBM technology involving IVA’s for traveling companions in your car. Although the technology continues to improve, much work is needed, and many challenges exist. The future of this technology in the library setting is promising. IVA’s may be used in several ways in the library, such as, making recommendations to the patrons and keeping a log of books read.

Debra Gilbert

Debra Gilbert: I am currently the branch manager of the M. R. Dye Public Library in Horn Lake, MS. I previously worked for over 13 years at the Richard Wright Branch Library of the Jackson- Hinds Library System in Jackson, MS. Before becoming a manager, I worked a few years as a youth services assistant and enjoyed inspiring the children of the community and helping them discover the joy of reading. As far as education, I received a Bachelor of Science degree in Business Administration from Alcorn State University in Lorman, MS. I love reading and anything involving the library. I look forward to receiving my MLIS degree from San Jose State University.

Intelligent Virtual Assistant