Applying Cultural Intelligence in Libraries and Next Steps: Part 3 of the Cultural Intelligence Series
Faculty Presentation
Join Dr. Villagran in part 3 of this series from 2:00-3:30 pm
ET.
Developing Cultural Intelligence Series Description:
This 3-part series will offer participants the opportunity to
learn how we can use cultural intelligence in order to ensure our
biases and interactions do not influence judgments about others,
as this directly affects a library’s inclusive work environment
and the strength of the organizational culture. Is your library
serving an increasingly diverse community? Do you want to improve
your interactions with and understanding of different cultures?
Our cultural values influence our own biases and interactions,
and our biases can then influence our interaction with others.
Cultural awareness and understanding our biases are critical
first steps towards improving our job performance; however, we
cannot stop there. Awareness alone does not guarantee success;
the ultimate question is how to take that awareness and put it
into action by using cultural intelligence. Cultural intelligence
is the capability to function effectively across various cultural
contexts (Ang & Van Dyne, 2008). Individuals and organizations
that utilize and improve their cultural intelligence show more
effective cross-cultural adaptability and decision-making,
enhanced job performance, and improved creativity and
innovation.
By the end of this class, students will be able to:
Improve effectiveness working with culturally diverse colleagues,
stakeholders and customers
Identify strategies for developing cultural intelligence
Demonstrate a culturally intelligent resolution
Create a cultural intelligence development plan
Reflect and consider action steps for improving cultural
intelligence
Presenter: Dr. Michele A. L. Villagran
Date: May 23, 2019
Time: 2:00 p.m.
Location: LYRASIS
webinar