Join Dr. Villagran in part 3 of this series from 2:00-3:30 pm ET. 

Developing Cultural Intelligence Series Description:
This 3-part series will offer participants the opportunity to learn how we can use cultural intelligence in order to ensure our biases and interactions do not influence judgments about others, as this directly affects a library’s inclusive work environment and the strength of the organizational culture. Is your library serving an increasingly diverse community? Do you want to improve your interactions with and understanding of different cultures? Our cultural values influence our own biases and interactions, and our biases can then influence our interaction with others. Cultural awareness and understanding our biases are critical first steps towards improving our job performance; however, we cannot stop there. Awareness alone does not guarantee success; the ultimate question is how to take that awareness and put it into action by using cultural intelligence. Cultural intelligence is the capability to function effectively across various cultural contexts (Ang & Van Dyne, 2008). Individuals and organizations that utilize and improve their cultural intelligence show more effective cross-cultural adaptability and decision-making, enhanced job performance, and improved creativity and innovation.

By the end of this class, students will be able to:
Improve effectiveness working with culturally diverse colleagues, stakeholders and customers
Identify strategies for developing cultural intelligence
Demonstrate a culturally intelligent resolution
Create a cultural intelligence development plan
Reflect and consider action steps for improving cultural intelligence

Presenter: Dr. Michele A. L. Villagran
Date: May 23, 2019
Time: 2:00 p.m.
Location: LYRASIS webinar