Student Services


Student Services

The Student Services team members provide administrative and procedural advisement, resources, and outreach to applicants and enrolled students in the Masters, TL Credential, Certificate and Open Classes programs. They can help with questions about admissions, registration, withdrawals, candidacy forms, and graduation applications. They can also address questions about resources on the Canvas advising site, name or address changes, transfer credit, and scholarships. BSISDA prospective or current students may seek help from their advisors: Verenice Rojas for general advising, and Souvick Ghosh for academic advising.

Welcome Video

Get to know your Student Services team members Sheila Gurtu, Gina Lee and Taryn Reiner. In this short video, they provide an overview of the services available to students and who to contact for what. 

Live Chat

Student Services team members are available to live chat with applicants and current students on Monday through Friday from 11 a.m. to 1 p.m. Pacific Time via the chat box on the website. To reach the team members outside of these hours, or if you’d prefer to correspond via email, please fill out and submit this form.

Student Services Advising and Student Support Appointments

Students can receive personalized advising on administrative topics, such as: understanding SJSU policies, academic standing, coaching on how to use the eAdvising tools to choose electives, referral to campus resources, and receiving a grad check prior to submitting the candidacy plan. Sign up for a 20-minute student services advising appointment with Sheila Gurtu. Appointments are available on Tuesday and Thursday from 2 to 4 p.m. Pacific Time. 

Students experiencing academic difficulties or on academic probation may contact Taryn Reiner, iSchool Student Support Specialist for an individual session.

Faculty pathway advisors and generalist advisors are available by email to consult with MLIS students on focused questions related to elective choices and career planning.

Lunch and Learn Online Workshops

Learn more about the many opportunities available to students in the Student Advising and Outreach video series. The most recent workshop covers the Public Librarianship career pathway in the Master of Library and Information Science degree program. 


Advising Appointments

Student Services Advising appointments are for School of Information (MLIS, MARA, MS Informatics, Post-Master’s Certificate, Advanced Certificate, and Teacher Librarian) graduate students and prospective students. 

All appointments are individual. No group appointments are scheduled.

For current and prospective BSISDA students, please see the BSISDA Advising page for further assistance: