Student Services


Student Services

The Student Services team members provide administrative and procedural advisement, resources, and outreach to applicants and enrolled students in the Masters, TL Credential, Certificate and Open Classes programs. BSISDA prospective or current students may seek help from their program’s coordinator, Frank Cervone

Welcome Video

Get to know your Student Services team members Fabiola Arellano, Sheila Gurtu, Gina Lee and Taryn Reiner. In this short video, they provide an overview of the services available to students and who to contact for what. 

Student Services Team Members

Live Chat

Check the live chat box on our website. When the icon is blue, a team member is ready to speak with you. When the live chat desk is not staffed, please fill out this form.

Student Services Advising and Support Appointments

Spring 2023 Days and Times
(All Pacific)

Prospective Student Appointments (English/Spanish)




Current Students’ Student Services Appointments in Spanish

2pm – 4pm Tues.
12pm – 2pm Wed.
Sign up


Pre-appointment Survey for Prospective Students


Pre-Appointment Survey
(Spanish) Current Students


If the times do not work for you, send Fabiola an email for an alternate time.

Prospective students and applicants can receive assistance with questions about our Masters, TL Credential, Certificates and Open Classes programs.

Estudiantes actuales o prospectivos pueden solicitar una cita en español con Fabiola.

Student Services Appointments (in English) for Current Students

4 – 6pm on Mon.
2 – 4pm on Wed.
2 – 4pm on Fri.
Sign up


Pre-Appointment Survey


If the times do not work for you, send Sheila an email for an alternate time.

Students can receive personalized advising on administrative topics, such as: understanding SJSU policies, academic standing, coaching on how to use the eAdvising tools to choose electives, referral to campus resources, and receiving a grad check prior to submitting the candidacy plan.
Student Support Appointments (in English)

9am – 11:15am and
2pm – 4:15pm on Wed.
Sign up


Pre-Appointment Survey


If the times or days do not work for you, please send Taryn an email for an alternate time.

Students experiencing academic challenges or on academic probation can receive support.

Faculty pathway advisors and generalist advisors are available by email to consult with MLIS students on focused questions related to elective choices and career planning.

Lunch and Learn Online Workshops

Learn more about the many opportunities available to students in the Student Advising and Outreach video series. The most recent workshop covers the Public Librarianship career pathway in the Master of Library and Information Science degree program. 


Current Students Appointments

Student Services Advising appointments are for CURRENT School of Information (MLIS, MARA, MS Informatics, Post-Master’s Certificate, Advanced Certificate, and Teacher Librarian) graduate students.

All appointments are individual. No group appointments are scheduled.

For current and prospective BSISDA students, please see the BSISDA Advising page for further assistance: