Impact of Cultural Intelligence within Special Libraries: Focus Group Findings and Overall Results
Faculty Presentation
Dr. Villagran will present at the Qualitative and Quantitative
Methods in Libraries 2020 conference in Barcelona, Spain May
26-30, 2020 (http://qqml.org/event/qqml-2020/).
This presentation focuses on findings from part two of the
research related to the focus group responses and overall results
of the research project. Focus groups were conducted within two
months after the survey completion with 11 participants that
opted-in to provide additional input on this topic. The following
selected questions were asked of participants: 1) How did you
feel about cultural intelligence?, 2) What do you like best about
the cultural intelligence model?, 3) What problems or challenges
do you see with the application of cultural intelligence in
special libraries?, 4) What has gone well due to cultural
intelligence within your organization?, and 5) What is one change
you would suggest to ensure cultural intelligence is embedded
within your library? Participants from around the world who were
members of the Special Libraries Association expressed rich
responses within the focus groups. Problems and challenges of the
application in special libraries were discussed further.
Participants expressed examples of what went particularly well
within their libraries when applying cultural intelligence.
Participants also offered suggestions for changes they would make
to ensure cultural intelligence is embedded and included within
their organizations. These results are important as they offer
insight into how special librarians can incorporate CQ into their
daily practices and relevant application to diversity
initiatives, inclusive excellence and continuing opportunities
for understanding the diverse interactions we have daily.
Presenter: Dr. Michele Villagran
Date: Tuesday, May 26, 2020
Time: 10:00 a.m. – 11:00 a.m. (Central European
Standard Time)
Location: Casa de Convalescència, Barcelona,
Spain