Charlene Cunniffe, MS, CRM, IGP, CIP is an experienced information and records management professional and project manager with degrees from Harvard and Simmons, as well as years of experience in law, engineering, government, biotech/pharma, and academia. As associate director, governance & operational support in information and records management, well as a lean leader and continuous improvement coach in the Shared Business Services group at Sanofi, Cunniffe facilitates transversal and departmental process improvement.