1. Before starting an online program, students are advised about the program to determine if they possess the self-motivation and commitment to learn online.

Deficient    Developing    Accomplished    Exemplary

Information about online learning at the School of Information is provided. See https://ischool.sjsu.edu/online-learning-environment.

The iSchool runs several online open houses throughout the year. See https://ischool.sjsu.edu/online-open-house-sessions.

Online learning is discussed at these sessions including necessary personal attributes as well as web conferencing and using a learning management system.

A custom web page that includes links to relevant content. See https://ischool.sjsu.edu/mlis-how-apply.

Newly admitted students are introduced to the New Student Checklist which guides them step by step through preparations for registration and the start of their first semester.

After students are admitted but before they ever register for classes we aim to connect with prospective students. The objectives include:

1) Connect with them while they wait to hear about admissions using the student blog.
Seven-ten days after initial application, contact message sent directing them to the blog and giving contact information for questions

2) Increase admission to enrollment
Three-five messages sent at intervals between acceptance and the beginning of classes Messages give information about next steps, registration procedures, and online learning

3) Email communications informing of upcoming events, school news, and admissions processes.

Next: Student Support #2