One of the most important parts of any project is managing client expectations. If the client is not satisfied, the project is not going to be considered a success. The key to client satisfaction is managing client expectations from the start, although it is important during every phase of a project. This presentation includes an analysis of the practice of managing client expectations through the lens of Traditional Project Management, a collection of best practices, a brief Traditional Project Management timeline, and references.

Charlene Brewer: With a background in Liberal Studies, I enjoy making connections between a myriad of subjects, and find it thrilling when each draws upon the next, like a giant puzzle. I often find this to be the case with library studies as well, where thinking outside of established parameters and using unique resources to make things come together is a great asset. My professional interest lies in the investigation of the Digital Divide. Three of my passions are reading, writing, and singing. I have the rewarding and challenging blessing of being the mother of two young children, and work at a small local public library, while attending and working at SJSU as a graduate student and student assistant. I get to express my love of singing as cantor for our local Catholic Church, and occasionally I write poetry.