Merv Richter will use screen shots of the Eloquent Records™ software to show how the Web-based system integrates an organization’s classification scheme and retention schedule to fully mange paper as well as electronic records. Batch operations destroy electronic and paper records, updating the metadata with the date of destruction. Records with an “archive” disposition are easily flagged for description and processing by Eloquent Archives™, a fully integrated companion product. The presentation will cover the storage, retrieval and tracking of hard-copy records as well as the efficient filing of Email, PDFs, scanned and various other types of digital content. Mr. Richter will discuss the challenge of giving filing responsibility to the people creating the records, while retaining control in the hands of the Records Department.