Student Support #16


16. Students are provided clear information for enlisting help from the institution.

Deficient    Developing    Accomplished    Exemplary

A comprehensive list of academic support resources is provided on the Student Resources Quick Links page. A link to this important list is included in every Canvas course site for convenient access.

All students are enrolled in the Academic Advising site on Canvas. The site contains information about where to get assistance in various areas.

An advising overview is available on the school’s web site. Our Student Services Team, including our Student Services Coordinator and our Online Student Advisor, provides support with administrative and procedural advisement, resources, and outreach. Faculty Content Specialists are available to consult with any student regarding focused questions related to course selection and career path. Advising FAQs are also maintained to provide accurate and timely information.

Students also have access to the Graduate Advisor who oversees the advising process and answers questions and deals with complaints. In support of students the Graduate Advisor maintains a curriculum blog and answers questions posted there. See the iSchool Curriculum Center blog for all kinds of curriculum information

Web based help (Ways of finding help is embedded into the appropriate content. If e.g the student needs help registering, that information is found with registration information)

In addition to the services and resources listed above, the following resources are available:


Full technology support information is provided in the Technology Help Resource Center, a page that organizes all technology support information for the school.

Faculty Response Time to Students

Faculty are expected to answer questions within 48 hours. See:
Minimum Instructional Expectations for All Faculty. See also: Standard 4 of Online Standards and Indicators: Interaction and Collaboration

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