Melissa Fraser-Arnott is the Chief of Integrated Reference Services at the Library of Parliament in Ottawa, Canada, where she manages a team of 14 embedded librarians who provide in-depth reference services to parliamentarians. She has worked in government, non-profit organization, and public library settings including the Office of the Privacy Commissioner of Canada, the Department of Foreign Affairs and International Trade, the Centre for International Governance Innovation, Ottawa Public Library, and Oakville Public Library. She has taught in the Algonquin College Library Technician program and has been responsible for library management, reference services, collection management and development, library instruction, technology training, and information management. Fraser-Arnott completed her Doctorate in the Queensland University of Technology (QUT) – San José State University (SJSU) Gateway PhD program and her Master of Library and Information Science (MLIS) at the University of Western Ontario. Her research interests include competencies, professional identity, and knowledge management.