Continuous improvement is a method for identifying opportunities for streamlining work and reducing waste. The practice, formalized by the popularity of Lean/Kaizen in manufacturing and business, is now being used by thousands of companies worldwide to identify savings and process improvement opportunities. Cunniffe of Sanofi, a global pharmaceutical, vaccines and biotech company, will give an overview of Lean concepts and discuss the use of Lean events at Sanofi in the Information and Records Management department, as well as across functions, to improve internal processes.