Refund Policy


Refund Policy

Late Adds and Late Drops incur penalty fees. The amount of the penalty fee will depend on how far into the semester the student attempts to add or drop a course. The longer a student waits to drop a course, the greater the risk is that student will receive little or no refund. There are different refund guidelines depending on whether you are in Special Session or Regular Session. The Bursar handles regular session refund policy and refunds. The College (CPGE) handles special session refunds.

ALL classes, regardless of the dates the class(es) runs, need to be dropped PRIOR to the first day of the semester (or session for Informatics) in order to receive a full refund. Make sure to complete all registration activity during advanced registration.

Regular Session Refunds: See the SJSU refund policy. Contact the Bursar’s Office with refund or financial questions, at (408) 924-1601. The Bursar’s Office offers Live Chat hours on their website, M – F: 7:30 am – 4pm Pacific.

Special Session Refunds: Classes need to be dropped prior to the first day of the semester to receive a full refund (regardless of dates the class runs). You can receive a partial refund (75%) through the first 10% of the semester (or session for Informatics). Count the number of calendar days the semester runs (start to end, including weekends).  After this 75% partial refund deadline, there are no refunds. If you have dropped past the 75% partial refund deadline and have extenuating circumstances to apply for refund, fill out the College of Professional and Global Education’s Financial Petition. Send it as a pdf attachment to:

School of Information Student Services staff does not have access to student financial data, such as your financial account history, payment deadlines or financial aid package. 

If you have questions about how a late drop will impact your financial aid award, the Financial Aid Office holds Live Chat hours M – F: 12 – 4 pm Pacific.